Master Mediator Practices

Becoming a Master Mediator: Skills & Best Practices of Master Mediators

Presented by Robert A. Creo, Esq.

This Workshop is designed for experienced mediators who have completed at least 40 hours of formal training and served as a mediator.  This is a professional development and skills mastery course and does not address business development.

The duration of the workshop is 7 to 40 hours.

Topics May Include

  • Agreement to Mediate
  • Disclosures
  • Case Management & Logistics
  • Preparation
  • Submissions
  • Subject Matter Expertise
  • Initial Engagement
  • Building Rapport & Trust
  • Effective Joint Sessions
  • Caucus to Caucus
  • Confidentiality Challenges
  • Neutrality and Impartiality
  • Authenticity; Transparency Dynamics
  • Empowerment and Self-determination
  • neuroscience & Mediators
  • Holistic Decision Making
  • Role of Identity, Culture & Community
  • Psychological Barriers, Bias & Beliefs
  • Empathy & Compassion
  • Risk Tolerances
  • Power & Leverage
  • Group Think & Peer Pressure
  • Ethical Considerations
  • Communication Models: Facilitating, Narratives; Storytelling
  • Communicating Assessments
  • Improvisation Skills
  • Navigating Emotions
  • Identifying Impasse
  • Linguistic Fluidity & Challenges
  • Breaking Impasse
  • Closure & Letting Go

Faculty Bio

Lead Faculty Robert A. Creo, Esq. practices a holistic and cross-disciplinary approach to being a mediator.  Since November of 2011 he has authored over 75 columns in the Master Mediator series published in Alternatives of the International Institute for Conflict Prevention and Resolution (CPR) and has presented at hundreds of conferences and workshops on conflict resolution and mediation.  He has trained a generation of mediators, including the early practitioners in Italy and Ghana.  His Master Mediator Institute was one of the first organizations to engage star professors and researchers doing innovative work in human behavior and neuroscience to engage directly with successful mediators to advance knowledge and insights for conflict resolution.